Improve Retention
If you want to improve the overall financial performance of your club, you’ll need to pay attention to member retention. Afterall, it’s more expensive to acquire a new member than it is to retain a current member. If improving retention is a priority, our consultants can help make a difference. We’ll assess what you’re currently doing and provide you with strategies focused on:
- Delivering extraordinary customer service
- Building community and engaging members through programming, day-to-day interactions and special events
- On-Boarding new members
- Connecting with low users
- Maintaining a clean and well cared for facility
- Paying attention to your numbers
